Life insurance options to protect your future.
Life Cover
Total and Permanent Disability Cover
Critical Illness Cover
Income Protection Cover
Child Cover
OUR CLAIMS PROCESS
We understand that making a claim can be one of the most challenging times in your life. That’s why we’re committed to providing a seamless, compassionate, and efficient claims process.
Our claims philosophy
Futura Protection claims are supported directly by NobleOak. NobleOak’s claims philosophy is built on its fundamental desire to put customers first. When making a claim, you'll be assigned a dedicated case manager in Australia to guide you through the process.
Why we're different
Managing your life insurance plan shouldn’t be complicated. Whether it’s updating your personal details, changing your cover or simply asking a question, we’re here to help.
All your questions answered
You may not know much about life insurance, so here are some frequently asked questions. There are more in the link below, but please reach out if you don’t see your question. We’re here to help!
Life insurance, sometimes also referred to as life cover, provides a lump sum payment if the insured person dies or is diagnosed with a terminal illness. You can use this to pay off debts such as a mortgage, to cover daily living expenses or save it for future needs such as school fees.
A financial adviser will work with you to understand your individual circumstances, as well as your personal and financial goals. They will then tailor an insurance plan that ensures you and your loved ones have the protection that’s right for you. They will answer questions specific to your circumstances, guide you through the application process, and be available to review your cover needs over the longer term, as your individual or family circumstances change. Importantly, should the worst happen, they will also be there to assist with the claims process.
Futura Protection is issued by NobleOak Life Limited ABN 85 087 648 708, AFSL 247302.
NobleOak is the issuer of Futura Protection and is an APRA regulated life insurer.
For further information visit: www.nobleoak.com.au
NEOS is a registered business name of Australian Life Development Pty Ltd ABN 96 617 129 914 AFSL 502759.
NEOS is a specialist in life insurance administration and provides administrative services for Futura Protection.
Since its launch in 2018, NEOS has changed the way life insurance is delivered in Australia by focusing on making life insurance easy, accessible and friendly. You can expect a truly outstanding customer experience when it comes to the assessment of your application and management of your Futura Protection life insurance plan.
For further information visit: www.neosgroup.com
We know that life is constantly changing, and you may need to make changes to your plan from time to time. In many cases, general plan alterations such as changes of address or bank account details can be completed over the phone.
For more complex plan alterations, we may require additional information. Either way, simply call us on 1300 476 030 or email us at customer@futuraprotect.com.au and we’ll do our best to make the process easy for you.
You can access copies of the Futura Protection PDS here.
Your Futura Protection plan starts when your application has been assessed and approved by us, and we have received your first premium. As soon as your cover is approved, a welcome letter will be sent to you via email, along with a policy schedule outlining the full details of your cover, including your plan’s commencement date.
Get started with a claim by contacting us on 1300 407 349 or claims@nobleoak.com.au as soon as you know you need to make a claim and we’ll get things moving. Our phone lines are open 8.00am to 6.00pm (AEST/AEDT) Monday to Friday.
Alternatively, you can submit a claim on the Futura Protection website here.
Find an adviser
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and we’ll put you in touch with a financial adviser near you.