Our claims philosophy
Futura Protection claims are supported directly by NobleOak.
NobleOak’s claims philosophy is built on its fundamental desire to put customers first at all times. When making a claim, you’ll be assigned a dedicated case manager in Australia to guide you through the process.
Compassionate and efficient claims
NobleOak understands that making a claim can be one of the most challenging times in your life. That’s why we’re committed to providing a seamless, compassionate, and efficient claims process.
With over 80 years of combined experience, our claims team ensures every claim is handled with expertise and care. This depth of experience allows us to navigate complex claims with empathy and compassion for each customer’s unique needs.
NobleOak ranks second out of eight in the industry for both claims acceptance rate (96.9%) and speed of decision (1.5 months).[1]
Once approved, claims are paid within three days.
[1] Life insurance claims comparison tool – Moneysmart.gov.au (filter Income Protection; Advised)
Each customer is assigned a dedicated case manager to guide them through the process and support their recovery with health and wellbeing services.
Our committee reviews complex claims, potential adverse decisions, and matters of customer advocacy. We promote fairness, advocacy, and consistency for all customers, ensuring a valuable feedback loop between product design and claims assessment.
NobleOak adheres to the Life Insurance Code of Practice, setting the standard for customer service, transparency, and fairness. We strive to exceed these standards, serving customers with integrity and advocacy.
Our claims process minimises intrusion and puts customer recovery before paperwork.
We recognise that every claim is unique and respond with flexibility to meet the individual needs of each customer.