While our team is available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself. That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about Encompass Protection can be found in one central place.
NobleOak understands that making a claim can be one of the most challenging times in your life. That’s why we’re committed to providing a seamless, compassionate, and efficient claims process.
Importantly, we also understand and value the role of the adviser during claims time. Further information about our claims process is available here.
Tags: Claims | About Futura Protection
We pay commissions weekly.
Tags: Commissions | Adviser services
No, we only accept online applications for Futura Protection. You can submit an online application via our adviser portal.
However, if you’re meeting with a client and won’t have access to our online portal, we’ve created a data capture form – this form allows you to collect the information required to complete the application online when you return to your office. You can access our data capture form here or order printed copies here.
Yes, you can order printed copies of the Futura Protection PDS via our online ordering portal available here.
To order printed PDSs, you must be a registered Futura Protection adviser.
Not registered with us? Simply complete our ‘register your interest’ form available here.
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Tags: Adviser services
Our aim is to make life as easy as possible. We’ve therefore kept the number of forms your client needs to complete to the absolute minimum.
You can find all required forms and documents on the NEOS Library.
Or you can get in touch with our underwriting, service or claims team – they’ll be able to confirm the most efficient way to manage your enquiry or request.
Our team can be contacted on:
Phone: 1300 407 349
Email: customer@futuraprotect.com.au
Tags: Adviser services
If you’re a registered Futura Protection adviser, you can contact your dedicated NEOS service consultant for support with Futura Protection administration or commission enquiries.
If you’re not a registered Futura Protection adviser, simply complete our ‘register your interest’ form available here.
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Commissions | Adviser services
If you’re a registered Futura Protection adviser, you can contact your dedicated underwriter for support with Futura Protection underwriting questions and enquiries.
If you’re not a registered Futura Protection adviser, simply complete our ‘register your interest’ form available here.
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
You can now complete a quote or application for Futura Protection using the NEOS Platform – using the same login that you use for NEOS Protection and Encompass Protection.
You can access the adviser portal here.
Note: you will still need to be registered with Futura Protection to complete a client application. You can register to be an Futura Protection adviser here.
If you’re a registered NEOS adviser, you can contact your dedicated NEOS BDM for support with Futura Protection.
If you’re not a registered NEOS adviser, simply complete our ‘register your interest’ form available here.
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser services
Simply complete our ‘register your interest’ form available here.
Alternatively, please don’t hesitate to contact our sales team directly on:
Phone: 1300 881 756
Email: adviserservices@neoslife.com.au
Tags: Adviser services
Our application system only supports one insured person per plan. This streamlined process ensures your clients are covered as quickly and painlessly as possible.
Tags: About Futura Protection
We know how much advisers value the experience that NEOS delivers. Whether it’s the dedicated service team, fast turnaround times or easy-to-use adviser portal, the NEOS Experience makes an adviser’s job easier and improves client satisfaction.
That’s why NEOS has partnered with NobleOak to launch Futura Protection – a product that combines the NEOS Experience with NobleOak’s financial strength and claims service.
All Futura Protection life insurance plans are promoted and administered by NEOS.
This means that regardless of which product from the NEOS Platform you’ve recommended to your client, you’ll:
Tags: About Futura Protection | About NEOS
You can access a copy of the Product Disclosure Statement from our website at futuraprotect.com.au/pds
Tags: About Futura Protection | About my plan | Adviser services
You can contact our claims team on:
Customer phone: 1300 407 349
Email: claims@nobleoak.com.au
Tags: Claims
No, Futura Protection is only available as an individual life insurance plan and only via financial advisers.
Tags: About Futura Protection
Futura Protection is issued by NobleOak Life Limited ABN 85 087 648 708, AFSL 247302.
NobleOak is the issuer of Futura Protection and is an APRA regulated life insurer.
For further information visit: www.nobleoak.com.au
Futura Protection is a highly rated suite of life insurance cover types available as self-owned or super owned plans that will meet the needs of most customers, at very competitive prices. The cover types available under Futura Protection include:
| Cover | Available as | Maximum sum insured at entry |
| Life Cover | Stand-alone | $15,000,000 |
| Total & Permanent Disability (TPD) Cover |
Attached to Life Cover Linked to Life Cover Split |
$3,000,000 |
| Critical Illness Cover | Stand-alone Attached to Life Cover Linked to Life Cover |
$2,000,000 |
| Income Protection Cover | Stand-alone | $30,000 per month |
| Child Cover | In conjunction with Life, TPD or Critical Illness Cover | $200,000 |
Life Cover, TPD Cover and Income Protection Cover are available both inside and outside super.
Futura Protection is issued by NobleOak Life Limited and promoted and administered by NEOS.
Tags: Product | About Futura Protection
NEOS is a registered business name of Australian Life Development Pty Ltd ABN 96 617 129 914 AFSL 502759.
NEOS is a specialist in life insurance administration and provides administrative services for Futura Protection.
Since its launch in 2018, NEOS has changed the way life insurance is delivered in Australia by focusing on making life insurance easy, accessible and friendly. You can expect a truly outstanding customer experience when it comes to the assessment of your application and management of your Futura Protection life insurance plan.
For further information visit: www.neosgroup.com
Tags: About Futura Protection | About NEOS