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FAQs
- Does Futura Protection offer a multi-benefit discount?
- Does Futura Protection offer a premium rate guarantee?
- Does Futura Protection offer a healthy life discount?
- Who can own my plan?
- What is the Futura Protection claims process?
- How often is adviser commission paid?
- Do you accept paper applications?
- Can I get printed copies of the Futura Protection PDS?
- Where can I access Futura Protection forms?
- Who do I contact for adviser administration or commission enquiries?
- Who do I contact for underwriting support?
- Where do I complete a quote or application for Futura Protection?
- Who do I contact for sales support?
- How do I become a registered Futura Protection adviser?
- How many plans can an insured person apply for within one application?
- How is NEOS involved in Futura Protection?
- What if I’m not happy with the complaint resolution?
- How do I make a complaint?
- Can I access a copy of my claims file?
- What can I do if I don’t agree with my claim assessment?
- How will I or my family receive benefits?
- Do I need to continue to pay my premiums while my claim is being assessed?
- How long does the claims process take?
- Who do I notify if I need to make a claim?
- Does my financial adviser receive commission?
- What happens if I lose my plan documentation?
- How can I update my name and address?
- Will my premiums go up each year?
- What happens if I can’t afford my premium?
- What payment options are available?
- What is ‘complimentary interim accident’ cover?
- What does ‘guaranteed upgrade’ mean?
- What does ‘guaranteed renewable’ mean?
- Am I covered outside Australia?
- Will I get my premiums refunded if I cancel my plan?
- Can I cancel my plan if I no longer need it?
- Can I make changes to my plan once it’s set up?
- Where can I access the Futura Protection Product Disclosure Statement?
- When does my plan start?
- What if I’ve forgotten to tell my adviser something about my health?
- Can my partner be covered under my plan?
- What if I have a pre-existing health condition(s)?
- How long will it take to set up my plan?
- What is a beneficiary?
- What is a variable age-stepped premium?
- What is Income Protection Cover?
- What is Critical Illness Cover?
- What is Total and Permanent Disability (TPD) Cover?
- What is life insurance?
- How do I contact the claims team?
- Is Futura Protection available directly or via group insurance?
- Who is the insurer behind Futura Protection?
- What is Futura Protection?
- Who is NEOS?